banteng79Privacy Policy

When you open an account at banteng79, we collect your email, government ID, and address to verify your identity and process withdrawals. We keep that data encrypted and separate from your payment details. This policy explains what we collect, how we store it, and what rights you have over your information at banteng79.

We take your privacy seriously. Our banteng79 infrastructure uses industry-standard encryption, and we limit access to your data to staff who need it to serve your account—support, compliance, and payment processing teams only. Your account details are never sold, shared, or used for marketing without your consent.

This page is a straightforward guide to our practices. If you have questions about how we handle your data, use the contact details at the end of this policy to reach our support team.

What We Collect at banteng79

We collect data in four categories:

Account data: Email, password hash, full name, date of birth, government ID number, address, and phone number. We collect this during registration and KYC verification.
Transaction data: Deposit amounts, withdrawal amounts, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and timestamps. We store this for 7 years to comply with anti-money-laundering regulations in Jakarta and other supported regions.
Device data: IP address, browser type, operating system, and device identifiers. We use this to detect fraud and unauthorised access.
Gameplay data: Games played, stakes, outcomes, session duration, and account balance. We use this to detect patterns and respond to support requests.

Cookies and tracking: Our banteng79 platform uses cookies to keep you logged in and to measure site traffic. We use Google Analytics and Sentry for error tracking. You can disable cookies in your browser settings; gameplay will still work but some features may be slower.

Why we collect this data

We collect account data to verify your identity, prevent fraud, and process your deposits and withdrawals. Indonesian law requires us to hold identity documents and transaction history for anti-money-laundering compliance. We collect device and gameplay data to secure your account and improve our service.

We never use your data to create profiles for sale or to target you with ads. We do not share your account details with third parties except as needed to process payments—for example, when you deposit via mobile banking, local payment's servers receive your transaction confirmation, but not your full account data or ID.

Our Data Protection and Your Rights

How we store and protect your data

Our banteng79 servers sit in Southeast Asia. Your data is encrypted in transit (via HTTPS) and at rest (AES-256). Only our support, compliance, and finance staff can access your account details. We use multi-factor authentication for staff accounts and audit logs for all data access. Backups are retained for 30 days and then deleted.

We keep your data secure not as a courtesy, but because we depend on your trust to operate banteng79.

banteng79 team

Third-party processors and partners

We use the following services to run banteng79:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our bank partners (mobile banking, local payment, online payment, e-wallet) receive your transaction data only—not your ID or full account history.
Support tools: We use Zendesk to store support tickets. Your name and email are visible to our support team in that system.
Analytics: Google Analytics sees your page views and session duration but not your account ID or balance.
Fraud detection: We use third-party fraud-detection services to flag suspicious logins and deposits. These services see your IP address and device identifier.

All third-party services have signed data-processing agreements requiring them to protect your data and use it only for their specified purpose.

Your rights at banteng79

You have the right to request access to all data we hold about you. Contact our support team with your request, and we will send you a copy of your account data within 10 business days. You can request corrections to your account information anytime via Account Settings.

You may request deletion of your account. If your account is in good standing (no pending withdrawals or disputes), we will close it within 5 business days. Transaction data required for compliance will be retained for 7 years in an anonymised form.

You have the right to object to our use of your data for fraud detection or analytics. Note that if you opt out of fraud detection, we may restrict your withdrawal limits or require additional verification.

Data breach notification

If we discover that your data has been compromised, we will notify you within 48 hours via the email address on file. We will describe what data was affected, what steps we took to contain the breach, and what you should do to protect yourself.

Jurisdiction and changes to this policy

This policy is governed by the laws of Indonesia. If you are account holder from Surabaya, Bandung, Medan, Semarang, or other supported regions, Indonesian data-protection standards apply to your account. We update this policy periodically; changes take effect 30 days after we post them. Continued use of banteng79 after 30 days means you accept the updated policy.

For questions about this policy or to exercise your rights, email [email protected] or use the live chat on our support page. We respond within 2 business hours during business hours (08:00–22:00 WIB, Monday–Sunday including Idul Fitri, Idul Adha, and other regional holidays).